Personalized Embroidered Pet Portrait Sweatshirt, Custom Photo Gift

Return and Refund Policy

Thank you for choosing our custom colored glass dreamcatcher. As each piece is custom-made based on the photos and personal preferences you provide, we generally do not accept returns or refunds, except in the following cases:

Eligible for refund or replacement:

• 
  The received product has quality issues or is damaged.
  
• 
  The product significantly differs from the design preview you confirmed.
  

Application process: Please contact us via email within 7 days of receiving the item, attaching your order number and photos showing the issue. We will respond with a solution within 2 working days.

Important notes:

• 
  Refunds will not be granted for personal reasons (e.g., color deviation, size selection errors, etc.).
  
• 
  Once custom production begins, order cancellations are not supported.