Return and Refund Policy
Thank you for choosing our custom colored glass dreamcatcher. As each piece is custom-made based on the photos and personal preferences you provide, we generally do not accept returns or refunds, except in the following cases:
Eligible for refund or replacement:
-
The received product has quality issues or is damaged.
-
The product significantly differs from the design preview you confirmed.
Application process: Please contact us via email within 7 days of receiving the item, attaching your order number and photos showing the issue. We will respond with a solution within 2 working days.
Important notes:
-
Refunds will not be granted for personal reasons (e.g., color deviation, size selection errors, etc.).
-
Once custom production begins, order cancellations are not supported.
Can I cancel my order(s)?
YES! Cancellations must be made within 6-hours of order placement. Send us an email within 6-hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 6-hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account. Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note:
Our team will inspect / verify the photo(s) before we issue out a replacement or refund. YCG reserves the right to refuse any replacement and refund if it does not meet the above criteria.